Corporate Philosophy / Code of Conduct

Corporate Philosophy

NGK Group Philosophy

Energy Support Corporation is a group company of NGK Corporation (the NGK Group). We strive to earn the trust of our customers and society by creating new value in accordance with the NGK Group Philosophy established by NGK Corporation. For more information, please refer to the following page:

NGK Group Philosophy

* Link to the NGK Corporation website

Energy Support Group Philosophy

Changing industry, life and society,
thereby creating a better future

• The Energy Support Group exists on a mission to be the power to change industry, life, and society, thereby creating new value that is crucial for a better future.
• We do only what is right in a responsible manner, spreading trust and smiles to ourselves and everyone concerned with us.
• We respond to our customers' requirements accurately and quickly, and moreover create more-than-expected products and services.
• We pursue the depths of technology, learn the latest business, and cultivate a new field beyond them.
• We continue to make our work environment better using all our abilities to grow together while sharing pride and joy among ourselves.
• Uncompromisingly, we carry on with a tireless effort of advancing, progressing, and taking on challenges toward a better future than today.

Policies and Guidelines

NGK Group Corporate Business Principles and Code of Conduct

As a member of the NGK Group, Energy Support Corporation fulfills its social responsibilities and earns the trust of society in accordance with the NGK Group Corporate Business Principles and Code of Conduct. For more information, please refer to the following page.

NGK Group Corporate Business Principles and Code of Conduct

* Link to the NGK Corporation website

Privacy Policy

Energy Support Corporation protects, manages, and handles all personal information strictly in accordance with the NGK Group Privacy Policy. For more information, please refer to the following page.

Privacy Policy

* Link to the NGK Corporation website

Information Security Policy

With the advance of information technology, the volume of information assets handled by the Energy Support Group (hereinafter referred to as “the Company”) has increased dramatically, and ensuring information security has become critical to the Company's long-term survival.
For this reason, the Company has established a basic information security policy under a framework that places ultimate responsibility on upper management to ensure that the Company works united as one to implement the following information security measures.

• We commit to prevent and mitigate unauthorized access, loss, theft, leaks, falsification, destruction, and obstruction of information assets in the Company's possession.
• We commit to provide regular education and training to all Company employees on information security to ensure that everyone recognizes the importance of information security and maintaining an organizational culture that fulfills its social obligations. Furthermore, any actions that violate this basic policy will be subject to disciplinary action based on internal regulations, contracts, and other relevant provisions, in addition to penalties under applicable laws and regulations.
• In the event that an information security issue occurs, the Company will promptly investigate the cause, minimize damage, implement corrective measures without delay, and strive to prevent recurrence.
• We pledge compliance with applicable laws and regulations concerning information security, social norms, and the Company's information security guidelines. We also commit to complying with contractual requirements and obligations concerning external information security.
• We commit to maintaining information security by regularly auditing the implementation of the Company's information security-related initiatives and implementing appropriate corrective measures as necessary.

Quality Policy

We will always place our customers' needs first and tirelessly pursue quality in all our business activities.

• We will provide products and services that earn customer trust and contribute to society.
• We commit to upholding contracts with our customers and complying with relevant laws and regulations to ensure stringent quality compliance.
• We will strive to make constant improvements to our QMS (quality management system) with the participation of all Company employees.

Energy Support's Commitment to Quality

On April 12, 1996, we obtained ISO 9001 certification for our Quality Management System (JICQA No. 0126). (Some back office departments not included)
The Company strives to think from our customers' perspective, continuously improve our technology and quality, and provide products that satisfy our customers.

Quality and Governance

Occupational Health and Safety Policy

We aim to create a safe, stable, and healthy workplace for our employees.

• We will comply with occupational health and safety-related laws and regulations, as well as internal health and safety guidelines.
• We aim for, “Zero Accidents, Zero Hazards,” and pursue continuous improvement through our occupational health and safety management system.
• We will implement health and safety practices with the cooperation of all Company employees.
• We will strive to achieve work-life balance to improve employee health and establish a better workplace environment.

Safe and Healthy Workplace

Environmental Policy

To create a better future, we are committed to being an environmentally conscious company and preserving the global environment.

• We aim to develop environmentally friendly products by prioritizing resource conservation and recycling.
• We promote the efficient use of energy and the reduction of CO₂ emissions.
• We strive to prevent pollution and reduce industrial waste.
• We strive to reduce the risks associated with hazardous substances through the proper use and management of chemical substances, and prioritize the procurement and purchase of environmentally conscious materials, parts, products, and equipment.
• We promote greening initiatives and strive for harmonious coexistence with local communities.
• In addition to reviewing and clarifying our environmental objectives and goals, we will strive to continuously improve our systems.
• We commit to complying with national and local environmental regulations, as well as our own voluntary management standards, and will prepare for emergencies and accidents with the goal of preventing and mitigating environmental damage.
• We strive to raise environmental awareness through education and publicly disclose information such as our environmental policy.

Environmental Initiatives